Email

USA/Canada (Toll-free):

(800) 557-7142 | (888) 900-0091

UK (Freephone):

0800-211-8043

Europe:

+44-207-043-5181

All others:

+1-720-438-4604

Hours

M-F: 9am-5pm GMT -7

Sat: 9am-2pm GMT -7

Please have your order number ready.


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Frequently Asked Questions

More discussion over most FAQs can be accessed at the Falcon Owner's Club forums.

Before You Call

How can I be better prepared to call Support?

Software and Drivers

What anti-virus software is recommended for my Falcon Trading System?
What is {pre-installed software}?
Where is my Microsoft Office installation disc?
How do I back up my hard drive using Acronis True Image Home?
How do I clone to my second boot drive using Acronis True Image Home?
How do I restore to factory settings from the Acronis Secure Zone?
What is the Acronis Secure Zone?
How do I update my video drivers?
How do I prevent my Falcon Trading System from being infected by unwanted spyware and viruses?

About Windows

How do I run Windows updates? Which updates are recommend to be installed?
Why did my Falcon Trading System come with automatic updates turned off?
How do I load a fresh copy of Windows XP onto a new hard drive?
How do I reload a fresh copy of Windows XP onto an existing hard drive?
How can I repair my Windows XP installation?
How do I clean up or customize the programs that start when my Falcon Trading System is started?

Hardware and Configuration

Why is my indicated amount of physical memory less than I ordered on my system?
Why is my processor clock speed slower than what I ordered for my system?
How do I run and analyze my memory test?

Display and Peripherals

What is the green marked video port on the back of my computer?
How do I set up my multiple monitor display?
How do I move a window do another monitor?
How do I optimize my monitor's resolution?

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